Shipping policy

 

GENERAL INFORMATION
  • We ship out over 80% of our orders within a 3 business day time frame, EXCEPT made to order items which will be stated in product discription.
  • However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days.
  • USPS Priority Mail orders will not be notified if the items will be delayed less than 7 business days.
  • If you need the items before or on a SPECIFIC date please place a note in the comment section at the time of your order, and we will then notify you on the transit time if need be.
  • All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder.There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from order. 
USPS Priority Options (United States Parcel Service)
  • USPS Priority Mail: Usually takes 1-3 days in transit. Exceptions apply and delivery time is not guaranteed. 
Misc. Shipping Costs

You will be liable for any taxes and duty (e.g. VAT, custom duty, etc.) that apply to your purchase. In some rare cases additional charges such as a service, agency, or brokerage fees associated with your deliveries that are charged by local agents. These charges are at the discretion of each country and some countries have more charges than others. 

Order Processing and Shipping Daily Cut Off Time
Orders placed by 2:00 PM EST Monday-Friday.
Ready To Ship: usually ships within 24-48 hours of receiving cleared payment before 2PM EST same day. At most 1-3 working days processing time due to delay in some payment clarification/confirmation.  "Weekends and Holidays are not counted as our official working days"
Customized Orders: Normal processing time takes between (10-21) business days processing time for braided wigs and (7-14) business days for custom virgin hair wigs. Based on the fact that all our customized wigs are mostly HANDMADE not MACHINE MADE, we make sure all orders are seamless and we follow through with every process of the wig in order to satisfy our customers.  Your total delivery time is based on the shipping option you have selected in addition to our processing time. Other non custom virgin hair wigs takes (14-20) business days processing time if they are not available or delayed due to unforeseen circumstances.."Weekends and Holidays are not counted as our official working days"

Orders placed on Friday after 2:00 PM EST through Sunday.
  • These will be processed the following Monday as we are NOT open on weekends.
  • Customized orders: will be shipped within 14-21 business days (depending upon availability of a product)
  • Expedited orders will be notified if there is delay due to non-stock of item
Please allow extra time for orders shipped to:
  • P.O. Boxes
  • Military Addresses (APO, FPO)
  • Hawaii
  • Alaska
  • US Rural areas
  • All International destinations
 
We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier.  To insure your package please select Priority Mail,  Expedited Shipping and message info@newcrownbraiding.com to add signature required at an additonal cost. We are not responsible 
for lost or stolen packages due to an incorrect address. Please proofread prior to submitting your order and verify when you receive confirmation email to ensure address and details are correct.
Shipping timelines are generally not guaranteed therefore, we are unable to reimburse shipping if arriving later than expected. Once an order has been shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. 

Undeliverable, Refused Packages
Any order returned to our facility without previous authorization from Newcrownbraiding.com (ie. unauthorized returns, refused packages, incorrect address, etc...) will be treated as a return.


Order will be canceled and all fees (including but not limited to additional shipping costs and/or re-stocking fees Will Apply.)

*** If package has not been delivered on your delivery date, PLEASE contact us as soon as possible as we do have a time frame to set up claims and or investigations with our mail carriers. We unfortunately cannot guarantee any results for deliveries after package has been delivered for more than 30 days from when you claim. Unfortunately we have a time frame that we cannot overlook and if the package shows to have been delivered more than 30 days ago we cannot assure a claim can be set up with the carriers.
 

 Certain deliveries require signature confirmation. In the event that no one is present to sign for your delivery, your local USPS Post Office will hold your package for up to 15 calendar days. If your package is sent back to us after 15 calendar days, we will be in contact regarding a reshipment. Once USPS shows the tracking information of your package in their system, Bedroom Boss Vibes, LLC is not responsible for any lost, stolen, or missing packages. The customer is responsible for contacting USPS in the process of recovering their missing package and open a claim. We will not issue refunds for mistakes made by USPS. Please contact USPS by

+1-800-275-8777

For any USPS returned shipments (no signature for delivery or insufficient address) if the buyer still wishes to receive their item they will be responsible for the shipping fee associated. If the buyer requests a refund after the returned shipment. the shipping fee is not refunded and will the cost be deducted from the refund.

New Crown Braiding & Beauty is not responsible for custom clearance fees, or additional fees regarding mail carriers.

By placing an order, you agree to all terms of our shipping policy.